This is the KEY to any Project’s success.
We always Plan a Project in Phases so that we can have a Realistic deadline to maintain and follow the Schedule.
Laying out Project Flow with timeline gives us flexibility to get project done on time.

The second key success factor, on budget project delivery, is just about as rare as on time project delivery – and again requires that you track your delivery thoroughly through our online project management software tools.
If we are performing work for a client that is out of scope, that means you are performing unplanned work using planned hours – and that will ALWAYS result in your project running over budget.
If there are scope changes, we will present those to the customer, get official signoff on them,  and increase the project budget by that change order dollar amount.
That way, you’ll have a much better chance of delivering an on budget solution and keep senior management and the customer happy in the process.

Customer satisfaction is a hard one – at times it can be very subjective.  On time delivery and on budget delivery may factor into their satisfaction level, but other things can affect it as well – and sometimes it’s things you have very little control over or are clueless how to measure or fix.  The key as the project manager – in terms of customer happiness – is to make sure you stay engaged with them throughout the process and are tending to their needs.  Keep them informed, show them the output from  weekly based updates, always treat them as part of the team, give them good and bad news in a timely fashion, and definitely address any concerns very quickly.